F.A.Q.

Frequently asked questions about Clike Bikes.

Getting
Started

What makes the Clike Bike better than regular E-bikes?

The Clike is a high-end e-bike, built with the best materials and parts, which has a beautifuly designed frame. The frame allows the user to customize the Clike to their needs by attaching their desired accessories to the frame within seconds.

What is the Koala Clicker?

The Koala Clicker is a fastning device which is specially designed to be fastened to the Clike frame tubes. The system is fast, stirdy and easy to use.

Where are the Clike Bikes produced?

Our HQ is located in Vlaardingen. This is where we developed, engineered and now assemble the bike.

Can I get my Clike Bike in a different color?

At the moment the Clike Bike range is available in black & red only.  

If I want an accessory that is not featured yet, is there some way to get it made?

We’re always developing new and unique accessories. However, it might be the case that you have an accessory in mind that we haven’t developed yet – just let us know and maybe we’ll develop your idea! Just click here and we will get back to you.

Shipping

How will my bike or accessory ship?

The Clikebike and accessories will be safely shipped in a cardboard box.

Can you deliver my bike or accessory if I am local?

Yes. We deliver our products in the Netherlands.

Can I come pick up my bike or accessory?

No, we will deliver your products to you. 

Can you ship internationally?

We distribute only within the area of The Netherlands, Beligum and some areas of Germany and France. We do not distribute outside Europe.

Aftersales

What payment methods are available?

The Clikebikes B.V. features a safe payment environment through pay.nl. Various payment methods can be selected on checkout. 

If your preferred payment method is not available, please contact us.

Can I pay afterwards?

No, this feature is not available. 

Returns

If I don't like my bike or accessory, can I return them?

Ordering through the website means you have the – EU –  legally defined right of return. This means you have the right to a 14-day cooling-off period. For more info on our return policy click here.

Privacy

How and to what extent do you guarantee my privacy?

It is our responsibility to protect your privacy. Please head over to our privacy policy page. On this page, we tell you which data we collect when you use our website, why we collect this data and how we use it to improve your experience.

Still need help? Send us a note!

For any other questions, please write to us at [email protected] or call us: +31 (0)10 261 9612.

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